User Guide

How to Order

1) Open the product page of the product you wish to order.

Select the product you wish to order, and click the “Add to Cart” button. This will add the product to your shopping cart. You can add multiple items to your cart before moving onto the next step.

2) Once you have added all the products you wish to order to your shopping cart, proceed with your order by clicking the “Shopping Cart” button.

On the Shopping Cart Page you can confirm the products you are ordering along with their prices. If you wish to change the number of a specific product that you wish to order, simply change the number in the “Quantity” area and then click “Update”. Once you have confirmed your order is correct click “Checkout” to start the checkout process. If you wish to continue looking at more products, click the “Continue Shopping” button.

3) Checkout Page

All products will be charged a 3.5% online shopping handling fee. (Not for the time being until further notice)

1. Shipping Address

Please input the address you wish your order to be sent to. If you have any saved addresses you can simply select during this step. Once you have confirmed the information, please click “Next”.

2. Shipping Method

Please select the shipping method you wish to wish to use. For more details regarding shipping methods and pricing, please see the “Shipping Information” section of this user guide. Once you have selected your shipping method, please click “Next”.

3. Payment & Billing

Please select your payment method as well as your billing address. If your billing address differs from the shipping address, you can input a separate address on this page. For more information regarding payment methods, please see the “Payment Methods” section of this user guide below. Once you have selected your payment method, please click “Next”.

4. Final Review

Please confirm all the details regarding your order, and then click the “Checkout”. button to complete your order.

Shipping Information

Animes-Pro only offers one shipping method.

1) Hong Kong Post

International Shipping is generally shipped via EMS/e-Express/Air Parcel/Surface Parcel, depends on your country.
Please note that once your shipping method has been selected it cannot be changed.

Additional Shipping Information

  • The shipment dates of products vary depending on which item(s) are ordered. Be sure to check the release date on each product page for the estimated shipment date.
  • Import taxes and all other fees incurred after shipment are the buyer’s responsibility.
  • After your order has been shipped, you will receive an automated confirmation email containing your tracking number.
  • Please note that delivery may be delayed due to unforeseen circumstances.
     
Payment Information

Orders from Animes-pro can be purchased via credit card.
  • Visa
  • MasterCard
  • American Express

* If you have any questions regarding your card's security code, please contact your credit card company.

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